Abstract

The goal of the present paper is to analyze the effect of personnel's education and psychological competence on
quality of service. The mediation role of organizational competence in Ministry of the Interior is of
descriptive-correlational method. To do that, the standard questionnaire psychological competence by Spriters
(1995), personnel education and quality of service by Deher (2015) and organizational commitment by Alen and
Mier (1990) were used. The statistical population of the research includes all personnel of Ministry of the
Interior which are 1600 subjects. Based on Cochran's formula, 3100 subjects were selected randomly. In order to
analyze data the Pearson's correlation test and structural equation of data analysis were used by SPSS and AMOS
software. The findings of the research indicate that personnel's education has a positive effect on organizational
competence and quality of service (with Alpha level of 0.05). Moreover, the psychological competence is
positively affect the quality of service (with Alpha level of 0.05) and organizational commitment affect the
quality of service. Finally, it was revealed that the personnel training through organizational commitment affect
the quality of service. But, psychological competence does not affect the quality of service through
organizational commitment. Moreover, psychological competence does not affect the organizational commitment.
The significance levelof the model turned out to be more than the first type error (0.05). This shows that the
significant adaption of the estimated model with the present research model. Furthermore, the AGFI and GFI
indicators are more than the estimated value (0.9). These indicators show that the model has a capability in
estimating the ratio of each factor.

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