Abstract

This paper proposes a model of performance indicators for Moroccan Textile industry subcontractors. First, the study reports, through a PMQ questionnaire, the KPIs used and deemed relevant by a sample of 82 companies. Second, the weight and hierarchy of various indicators are developed using Analytical Hierarchy Process (AHP) to release a formula for calculating the overall performance. The study shows that outsourcers and Moroccan manufacturers consider compliance with the schedule and the competence and versatility of the production system as a priority. The formula for calculating the overall performance also includes other dimensions such as quality and human resource development. This should facilitate the selection of the contractor and make it more objective.

This work is licensed under a Creative Commons Attribution 4.0 License.