Abstract

The present study aimed to identify the impact of social media on improving the services of the Department of Lands and Survey in Jordan. To meet the study’s goals, a forty-item questionnaire was developed. This questionnaire covers four areas. The questionnaire forms were distributed to 737 service recipients of the Department of Lands and Survey in Jordan. It was found that social media has a significant impact on improving the services of the Department of Lands and Survey in Jordan. It was found that Facebook, WhatsApp, YouTube, and Twitter have the greatest impact respectively on improving the services of the Department of Lands and Survey in Jordan.  It was found that there isn’t any statistically significant difference –at the statistical significance level of (a=0.05)- between the respondents’ attitudes in this regard which can be attributed to (gender or academic qualification). It was found that there is a statistically significant difference –at the statistical significance level of (a=0.05)- between the respondents’ attitudes in this regard which can be attributed to (nationality). The latter difference is for the favor of Jordanians.  Based on the afore mentioned results, the researcher recommends:

1. Distributing pamphlets to the service recipients of the Department of Lands and Survey in Jordan. Such pamphlets must encourage them to follow the official page of the latter department on Twitter
2. Responding faster to the inquiries of the service recipients of the Department of Lands and Survey that are sent through WhatsApp.

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