Abstract

The study aimed to identify the role of Zarqa university in improving the quality of the services provided to the local community in Zarqa governorate. The study also sought to identify the degree of the university's interest in the quality of its services provided to the local community from the perspective of its employees, and have been using the scientific method, which combines the descriptive method and analytical method, so the researcher designed a questionnaire for this purpose, based on some previous studies related to the study, and the questionnaire included in its final form on (45) paragraph, and was test the sincerity of the instrument and its stability, and the stability coefficient of the total instrument is (0. 867). The study was conducted on the members of the faculty and administrative staff at the Zarqa University (580), due to the study population size is large, the researcher resorted to select a stratified random sample with percentage (25%) of the total study population, where the final sample is (98) member of faculty and administrative. The study found a number of results was the most important: that there were no statistically significant differences at the of significance level (≥ α 0.05), between the responses of the employees of Zarqa University about the role of Zarqa university in improving the quality of the services provided to the local community in Zarqa governorate attributed to some personal and functional characteristics represented by (gender, specialty of faculty, Scientific qualification, and experience years).

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