Abstract

This study aims to evaluate the Quality of Work Environment (QWE) in Aircraft Maintenance Sector of Saudi Aerospace Engineering Industries (SAEI). It covers safety climate (safety, hazard, and injury), employee satisfaction about their jobs and employee satisfaction about management practices. For that purpose, 314 questionnaires were collected and analyzed. The study revealed that SAEI employees have neutral evaluations regarding safety climate in the organization and have neutral evaluations regarding their jobs at SAEI as well. On the other hand, the overall values statically indicate that SAEI employees are unsatisfied regarding SAEI management practices. In conclusion, SAEI employees are unsatisfied about the quality of work environment in general with overall median equal 2 and 95% of confidence. The majority of respondents (60.1%) were between unsatisfied and strongly unsatisfied regarding the QWE. Also, the study indicated that there were statistically significant differences in the employees’ evaluation regarding the QWE according to their job grades, job title, and their departments. These differences can be concluded as following; employees with higher grades were more satisfied with QWE at SAEI, managers, instructors, and auditors were more satisfied with QWE at SAEI and finally TQA employees were the most satisfied employees with QWE at SAEI while Hangar employees were the most unsatisfied. The study suggests some practical recommendations based on the outcomes of this study.

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