Abstract

The purpose of this study was to determine the degree of public trust of zakat management in the Office of Religious Affairs Cipocok Jaya Serang Banten. The experiment was conducted by using a quantitative approach with descriptive and inferential methods. Inferential methods used correlation analysis, t-test, Post Hoc test and multiple regression analysis. Research data was analyzed by a Likert scale. Population and sample in this study are the public residence around the Office of Religious Affairs Cipocok Jaya districts Serang, Banten. The results of research show that public trust is very high in the Office of Religious Affairs. Based on sex of the respondents, there are differences in the level of public trust in the Office of Religious Affairs in the management of zakat. Based on the age of the respondents, there are also differences in the degree of public trust. Public trust has a positive and significant relationship with the improvement of the management of zakat, which means that zakat management quality can be affected by public trust. To increase public trust, it takes professionalism and good handling of zakat management which is in accordance with the Islamic religious law. It is necessary to improve the quality and quantity of zakat management to provide the public with satisfaction and fulfillment of desires and expectations thereby increasing loyalty and public trust in the Office of Religious Affairs.

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