Abstract

This study was conducted to determine and analyze the influence of labor discipline and competence of employees working for the quality of service in the office of religious affairs. This research was conducted by using a quantitative approach through descriptive methods, correlation and multiple regression analysis. Samples were communities around the Office of Religious Affairs (KUA) District of Mount Kencana Banten Lebak district and 160 respondents were sampled in the study. Likert scale was used in the data collection. The results showed that employee discipline, employee competence and quality of service have good grades. Employee discipline as well as employee competence has an influence on the quality of service. It can be concluded that the quality of service in the Office of Religious Affairs (KUA) can be enhanced through the development and improvement of work discipline and employee competence. It takes a real effort to maintain and improve the discipline and competence of employees working continuously.

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