Abstract

Crisis management is a modern branch of management. It includes many activities, most notably dealing with potential crises and addressing them with the fewest possible losses. Management information systems are considered among the most important information systems because as they provide government institutions with the information needed to perform their functions using information technology to transfer, transform, and retrieve data and to display information that supports work systems.

Management information systems also seek to provide institutions with prepared reports. These systems consist of a set of linked resources that operate effectively, represented by hardware, software, human resources, data, and communication networks, to maintain the institution’s performance. They also monitor the constantly changing environment so that administrators can deal with the crises that affect them. They also identify the indicators of the causes of the crisis and provide sufficient, accurate, and reliable administrative information, prepared in a planned manner based on the information available to institutions and departments affected by the crisis in light of the coronavirus pandemic.

The research demonstrates the role played by management information systems in government institutions in the United Arab Emirates in managing crises across three stages (before, during, and after the crisis) in light of the pandemic.

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