Abstract

Over the years, rapid developments in information and communications technologies have brought about an increase in the amount of time users spend online. Users who consistently interact online also resort to receiving goods and services that are supplied via these networks. This type of user behavior has also expedited the supply of services delivered by municipalities. In this regard, the purpose of the current study is to determine the factors affecting the adaptation of e-municipality services and their extent, by exclusively observing the leading e-municipality service provider. In order to achieve the purpose of the study, field research was conducted among 302 participants in the city of Yalova using the convenience-sampling technique.

The findings indicate that competence in the use of technology, perceived ease of use, perceived awareness and information quality positively influence the acceptance of e-municipality services whereas factors such as perceived trust and usability of resources have no significant impact.

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