Abstract

This study investigates the effect of emotional intelligence on employees’ work outcomes of job satisfaction, organizational commitment, and customer service behavior in Jordan. Emotional intelligence was measured using Emotional Competence Inventory (ECI) model. Data were collected from 193 respondents in the insurance industry. Linear regressions were used to test the hypothesized effects. The results indicate that all emotional intelligence dimensions of self-awareness, self-management, social awareness, and relationship management positively and significantly affect all employees’ work outcomes. Additionally, the results show that emotional intelligence overall scale positively and significantly affects employees’ work outcomes.

 

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