Using the Balanced Scorecard in Private Sector Organizations: A Case Study of Private Telecommunication Companies in Sudan

  •  Gaafar Abdalkrim    


The improvement of organizations and employee performance is ongoing journey. Previous literature and official document of managerial practices have confirmed that the balanced scorecard (BSC) is one of the latest innovations in management assist organizations to rationalize vision and strategy with business activities and measure areal organizational performance versus predetermined goals. The balanced scorecard also is applied to measure financial processes, customer relation, internal business processes and learning & growth characters of an organization. the main aims of this research is to identify the role of balanced scorecard (BSC) represent in better performance of organizations and to shed light on the impacts of balanced scorecard on organizational performance. The research has been performed with quantitive method and the organizations in questions are Telecommunication companies in Sudan for the purpose, the research supported by a questionnaire identifies that balanced scorecard is well implemented in the private sector organization in Sudan. Furthermore, currently there is luck of published research on BSC within private sector, so this has motivated me to highlight gaps in this research and to outline some ideas for future research. The finding indicate that positive relationship exists between the four perspectives in the BCS model and organization performance in Sudanese private sector companies.

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