Abstract

According to nowadays competitive environment, quality improvement programs appear to be significant more than ever in order to achieve better production and services, costs reduction, and increasing the performance, quality improvement programs are implemented to increase the production and services quality in small industries, and because of their special features, establishing these programs are facing limitations. A lot of researches conducted either inside or outside the country survived the effective factors on quality improvement programs (inter-organizational and out-organizational factors), that we can refer to management support, training and organizational culture (inter-organizational factor), Society culture, static and dynamic environment, economical statue (out-organizational factors). The present research is aimed to survey the difficulty and quality improvement programs implementation problems in Urmia industrial estates, this study was analyzed on exams and statistical software basis. This research finding approves the relationship between technology, personnel and manager’s attitude, proficiency and economical limitation with quality improvement programs, in other words, technology, personnel and managers attitude toward quality improvement programs are five factors which greatly influence the quality improvement programs establishment and in case of deficiency in these factors, they can be considered as quality improvement program’s implementation barriers.

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