Abstract

The purpose of this study is to determine the causes of motivational problems related to the duties of employees. The scope of the study involved 4 and 5 star rated hotels around Ankara region in Turkey. Twenty-seven different factors were analyzed regarding employees’ attitudes towards “importance” and “satisfaction” within the workplace. Results reveal that employees give more importance to behavioral approaches. Also, findings show that the least important issues that employees care about are being uninformed about job policy and working beyond the normal working hours.

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