Abstract

Bangladesh's transformation into an agricultural nation has resulted in significant foreign exchange earnings from the export of ready-made garments (RMG) since the 1970s. Any RMG firm's main business operations are strongly associated with information and communication technology (ICT). The ready-made garment (RMG) sector in Bangladesh has been facing various challenges to secure a competitive position in the global market, including the improvement of industrial operational excellence. Among the various issues, implementation of ICT is felt to be a common and effective way to enhance operational excellence. A PhD thesis was made on the topic “Application of Information and Communication Technology in the Readymade Garments Industry: A Study on the Bangladesh Market” by the author. To validate the hypotheses and results of the thesis, two RMG firms are chosen to compare their gross sales and net profit before and after the implementation of ICT in their industry. The main objective of the case study is to increase information and communication technology (ICT) usage, resulting in improved operational excellence and increased profit.

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