Abstract

Companies in the restaurant industry are facing a bleak outlook since the appearance of the pandemic caused by the SARS-CoV-2. To recover their radiance and increase their sales, it is necessary to identify strategies that allow them to generate a greater connection with the consumer. This article analyzes the impact of Corporate Social Responsibility (CSR) on the purchase intention of consumers in restaurants located in Aguascalientes, Mexico. From the analysis of 411 surveyed customers and using the multiple linear regression technique, it can be seen that CSR explains 53% of the purchase intention. In the same way, it is determined that the legal and ethical dimensions are the most crucial factors for consumers in this locality. Therefore, it is recommended that companies focus their efforts on applying and disseminating CSR activities in order to encourage sales.

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