Abstract

This research study explores human resource management decisions, management roles, and how they can have a significant and unique impact on the performance of the Mwasalat Misr organization. The survey adopted a qualitative survey design using a sequential narrative approach using unstructured interviews and a stakeholder analysis approach using open-question questionnaires. The research focuses on how to advance the public transport industry by advancing the relationship between HRM and   organizational performance. Some of the key unresolved issues that require further research and help industry management investigate these issues and build a more cumulative body of knowledge that has important implications for theory and practice. Suggestions. The study concludes that four factors influence performance: personnel decisions, management roles, employee satisfaction, and cultural and organizational behavior. The COVID 19 pandemic has been found to serve as a parameter between the completed variable and the company's performance.

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