Abstract

Identifying key competencies and how they relate to crucial outcomes such as client satisfaction has become a dominant area receiving intensive attention through research in recent times in organisational management, services consulting and construction. The evaluation of the link between client satisfaction and competencies is considered crucial to the success of consulting assignments in today’s sophisticated, large-scale, risky and adversarial construction project environment. Yet the relationship between the competencies of the project team and the satisfaction level of clients has rarely been examined on professional architects in the construction industry. The objective of this study is to examine the relationship between the professional competencies of architects and client satisfaction level in the Ghanaian construction industry. Using a combined multiple regression and Pearson correlation analysis on survey data, the findings reveal a strong positive relationship between design and management competencies of architects and client satisfaction level with design competencies being a greater predictor of client satisfaction level. The results offer foundation for architects’ continuous professional development and training towards performance improvement.

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