Abstract

This study was undertaken to explore the factors that could affect to the emotional exhaustion and turnover intention of Information Technology (IT) employees in Vietnam. This study was done through two steps including qualitative and quantitative research methods. In qualitative research method, nine information technology employees were interviewed to assess the clarity of words, the content of the questions and the ability to answer the questions of the readers. Formal quantitative research was executed by interviewing a sample collected by convenient method, using a questionaire, including 194 information technology employees in the areas of HoChiMinh city. The data was used to assess the scales and test the hypotheses. Cronbach Alpha coefficient analysis, exploratory factor analysis (EFA), regression analysis were used in this section. The results showed some differences compared to the initial theoretical model. Only some elements in the theoretical model affect the emotional exhaustion, in which IT job demands is the factor that have the most powerful affect. Study results contribute additions to the theoretical basis of human resource management, by understanding more about the factors that have impact on the emotional exhaustion and turnover intention of information technology employees. Thereby, the results also provide additional facilities for the management of information technology enterprises so that the managers can make appropriate decisions in order to preserve the IT human resources.

This work is licensed under a Creative Commons Attribution 4.0 License.