Comparing Motives of Organizational Citizenship Behavior between Academic Staffs’ Universities and Teller Staffs’ Banks in Indonesia

Dorothea Wahyu Ariani


This paper discussed the disparity on the state of motives of organizational citizenship behavior between
academic staff in Indonesian Universities and teller staff in Indonesian Banks. It has been argued that individual
bonding on organizational citizenship behavior is essential for organizational effectiveness and performance.
Total useable questionnaires were 1340 with a response rate of 67 percent from both universities and banks. The
results revealed that motives of organizational citizenship behavior among bank teller staff at the Indonesian
banks were higher than university academic staff at Indonesian universities. This study implies to the policy
makers and leaders at both banks and universities to consider enhancing staffs’ motivation as the mission
through ranking organizational citizenship behavior as the one priority performance appraisal of staffs. Future
study should consider alternative modes of enquires such as employing the longitudinal method of data
collection design and a nationwide survey covering samples from the whole population of other types
institutions, manufacturing and services in Indonesia that would be more significant in making generalizations.

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