Factors Effective on Knowledge Management in Service-Oriented Organizations (Senior Managers Opinion Using Analytical Hierarchy Process (AHP)

Mansoor Ezzati Jivan, Maryam Zarandi


Today, knowledge is considered as an important competitive advantage for organizations. Hence, senior
managers have conceived its essential role to achieve a competitive advantage and engage in strategic goals of
organizations. They consider knowledge management implementation as a crucial factor to survive in a
competitive environment. Through senior managers’ view based on Analytic Hierarchy Process (AHP), the
author have aimed at setting priorities for factors effecting on knowledge management implementation in
service-based organization. To do that, a questionnaire survey about the priority of factors effecting on Hansen et
al(Note 1) (2004) knowledge management strategy was conducted from 20 senior managers of service-based
organizations based on Analytic Hierarchy Process (AHP). Results showed that organizational culture and
Individual employment relations jointly engaging in knowledge sharing, and also individual networking were
respectively the first three priorities; and creating suitable infrastructures for information technology and proper
information and knowledge encoding are the last two priorities. In managers’ view, these factors can effect on
knowledge management implementation in organizations.

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DOI: https://doi.org/10.5539/ijbm.v7n5p150

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