The Impact of Emotional Intelligence on Employee Work Engagement Behavior: An Empirical Study

K. Ravichandran, R. Arasu, S. Arun Kumar


Although EI has become a popular tool in organizations there is still a need for increased empirical research on
the construct (Salovey, Woolery, & Mayer, 2002). This study contributes to the literature by providing more
information about Emotional intelligence which may alleviate Work Engagement Behavior. It does this by
building on the small existing pool of knowledge in order to extend the research on EI. The expected outcome of
this study was an increased understanding of how EI impacts on Work Engagement Behavior. Emotional
intelligence was measured using the 33-item Schutte Self-Report Inventory (SSRI) developed by Schutte and
colleagues (Schutte et al, 1998). Engagement was measured using the shortened version of the Utrecht Work
Engagement Scale (UWES) (Schaufeli et al., 2006). The scale consists of 9 items and was designed to measure
the three components of engagement: vigor, absorption, and dedication. The samples of 119 employees who are
from information technology services and Information technology enabled services of Chennai city in India,
chosen for the study. Self Administered questionnaire distributed and information collected. Research design
descriptive type with non probability purposive sampling technique was used for the study. The data were
analyzed using SPSS (statistical package for social science) version 14.The statistical tools like Cronbach's
Alpha Reliability Test, Correlation, Chi – Square Test, One – Way ANOVA, Post – Hoc Test, Factor Analysis
and Regression Analysis were employed for the research study. From these Research Findings, managerial as
well as theoretical implications have been discussed in this study.

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International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

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