The Relationship between Team Risk Factors and IT Governance under ERP Environment

Wen-Hsien Tsai, Elliott T.Y. Hwang, Jui-Chu Chang, Sin-Jin Lin


The implementation team problem is one of the critical elements lead to ERP project failure. The purpose of this
research is to explore the relationship between team risk factors and IT governance. The IT governance includes
five important domains, that is, IT strategic alignment, IT value delivery, IT resource management, IT risk
management, and IT performance management. Our research results indicate that, among five domains of IT
governance, strategic alignment is the most important area. As for the team risk factors, two main team risk
factors are “Lack of cross-functional team members” and “IT members’ lack of specialized knowledge required
by the ERP project”. Companies that encountered these team risk factors during ERP project implementation
have lower IT governance achievement level than those that did not. It is suggested that Corporations should
train their IT members in specialized ERP knowledge and set up a cross-functional team for ERP implementation
in order to achieve effective IT governance.

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