An Analysis of the Operational and Management Efficiency of Five-Star Hotels in Taiwan

Shui-Chuan Lin, Yao-Hung Yang


In this study, data envelopment analysis and the Malmquist Index were applied to examine the operational efficiency and management efficiency of five-star hotels in Taiwan during the 2006–2011 period. Initially, a data envelopment analysis model was adopted to conduct a cross-section analysis of the management performance of each five-star hotel in Taiwan. Following this, the Malmquist Index was used to assess the total factor productivity and longitudinal cross-period development. Then, a management matrix was formed to show the corresponding positions of the decision-making units. The provided management information clearly presented the competitiveness status of each five-star hotel. The empirical results of this paper offer practical suggestions on how to adjust the production scale to achieve optimal scale.


Full Text:



International Journal of Economics and Finance  ISSN  1916-971X (Print) ISSN  1916-9728 (Online)

Copyright © Canadian Center of Science and Education

To make sure that you can receive messages from us, please add the '' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.