Factors Influencing the Intention to Redeem Coffee Shop Coupons in Korea

Hyung Seok Lee, Min Sun Yeu

Abstract


The three primary objective of this study are to 1) provide an overview of the Korean coffee shop market and
apply previous coupon models to the redemption behavior of coffee shop patrons; 2) verify the hypothesized
causal relationships among the expiration date, coupon value, brand loyalty, and the intention to redeem
coupons; and 3) examine the effect of the expiration date on the consumer’s coupon redemption intention and
review the implications for practitioners.

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International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

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