Improving Organizational Performance of Small and Medium Enterprises in Egypt through Promoting the Human Factors in Quality Management Systems

El-Shobery, M. Maha, El-Iskandrani, M. A., Hegazy, M.M.H.


In this study, a sample of 96 Egyptian manufacturing small and medium enterprises (SMEs) was studied in
relation to human factors (HFs) dependent quality management system (QMS). These were in three distinct
industry groups: food & beverage, textiles & garments and leather & footwear. Human factors considered are
derived from the seven criteria of the Egyptian Quality Award (EgyQA) and were used as the basis of a
questionnaire survey.
The SWOT analysis for the survey results revealed the urgent need for developing governmental strategies
which should focus on improving organizations performance, developing QMS and establishing total quality
management (TQM) basic infrastructure for the Egyptian manufacturing SMEs.
This paper has provided two proposed practical framework models for improving the performance of the
Egyptian manufacturing SMEs and for developing their competitiveness in both domestic and international
markets, and thus activate their main role in the Egyptian economy.

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International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

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