An Empirical Study of the EFQM Excellence Model in Iran

Nour Mohammad Yaghoubi, Maryam Bandeii, Jamshid Moloudi


Performance assessment and identify areas to improve for survive need to organized framework that to be able to
analysis and to evaluate its environment conditions continuously. One of these tools for assessment is EFQM
model that on the one hand to assess today's performance and situation and identify area to improve and on the
other hand the map and guide of act of organizations for pay attention to effective factors, finding strong points
and improve areas. The study was planned to ascertain Effect of implementation of EFQM excellence model. In
present research the sample size consists of 103 employees (13 women and 90 men) that were selected at random
from employee of Power comon 3)-Iran. The T-test was used to analyze the data. The results of present study
were illustrated that the rate of change in the present organization after implementation EFQM model cause to
developed organization in Dimensions of excellence model (Leadership, policy and strategy, human resource,
resources, processes, customer, results, employee results, leadership results, performance results) (p<0.01).

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International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

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