Measuring the Implementation of Total Quality Management: Ibn Al-Haytham Hospital Case Study

Hasan Ali Al-Zu’bi, Mahfuz Judeh

Abstract


This study attempted to examine the extent to which Ibn Al-Haytham Hospital in Jordan, as a case study,
implemented TQM constructs. The study also aimed at investigating if there were significant differences in the
respondents` perception on TQM implementation due to demographic variables (gender, age, education, and
years of experience). For this purpose, a questionnaire was developed and distributed to (250) employees.
Number of (194) questionnaires were returned which comprises 77.6% of the target sample.
The results indicated that Ibn Al-Haytham Hospital in Jordan is currently attaining a relatively above average
level of TQM implementation. The results also showed that there were no significant differences in the
respondents` perception on TQM implementation due to gender or age. At the same time, the study results
showed that there were significant differences in the respondents` perception on TQM implementation due to
education level or years of experience.
The study made some recommendations regarding TQM implementation that would assist management of
hospitals to increase their organizational performance and effectiveness.

Full Text: PDF DOI: 10.5539/ijbm.v6n5p114

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International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

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