Testing Control, Innovation and Enjoy as External Variables to the Technology Acceptance Model in a North American French Banking Environment

Jean-Pierre Lévy Mangin, Normand Bourgault, Juan Antonio Moriano León, Mario Martínez Guerrero


Nowadays banks are enhancing major objectives to challenge competition, competitiveness and growth. To comply with these new objectives they have developed new innovative channels of contacts and distribution of financial services to customers relying on the net: ‘the Internet channel’. Based on the ‘Technology Acceptance Model’ this research will evaluate the impact of external latent variables ‘Control’, ‘Innovation’ and ‘Enjoy’ on the internal TAM model latent variables ‘Ease of Use’, ‘Perceived Usefulness’, ‘Attitude towards Using’ and ‘Intention to Use’ in a North American French Banking Environment. Results show a well structured model for on-line banking financial services that complies pretty well with all major criteria of structural equation modeling norms. The ‘Control’ latent variable has a significant effect on the TAM model latent variables ‘Ease of Use and ‘Attitude towards Using’ while ‘Innovation’ has a sole impact on ‘Intention to Use’. The ‘Enjoy’ latent variable has substantial impacts on ‘Ease of Use’, ‘Attitude towards Using’ and ‘Intention to Use’.

Full Text:


DOI: http://dx.doi.org/10.5539/ibr.v5n2p13

International Business Research  ISSN 1913-9004 (Print), ISSN 1913-9012 (Online)

Copyright © Canadian Center of Science and Education

To make sure that you can receive messages from us, please add the 'ccsenet.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.