Investigating the Human Computer Interaction Problems with Automated Teller Machine (ATM) Navigation Menus

Kevin Curran, David King


The Automated Teller Machine has become an integral part of our society. Using the ATM however can often be a frustrating experience. How often have some of us experienced the people in the queue in front of you reinserting their card for another transaction. Why does this happen? Is there a design flaw in the user interface? It seems that many ATM navigation menus are not as intuitive or as efficient as they could be. This paper examines a variety of UK Bank ATM navigation menus and proposes a best of breed ATM menu.

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Computer and Information Science   ISSN 1913-8989 (Print)   ISSN 1913-8997 (Online)
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