Psychotherapy via Telehealth during the COVID-19 Pandemic in Australia–Experience of Clients with a Diagnosis of Borderline Personality Disorder

Objective: To investigate the transition to, and experience of, telehealth in people with a diagnosis of borderline personality disorder (BPD). Method: A cross-sectional study using an online survey was conducted in a specialist clinic for personality disorders in March-May 2020. Results: Thirty-seven clients (48% response rate) completed the survey. Two participants (5.4%) were decided not to receive treatment via telehealth. Transitioning from in-person to telehealth, the majority of participants had few or no technical issues (51.4%). Telephone, video-conferencing and a mix of telephone and video-conferencing were used. Positive and negative experiences were endorsed asking about the effectiveness of telehealth. While some participants were whether unsure (32%) or not (19%) interested in telehealth following pandemic, half acknowledged the presence of telehealth (54.8%) and wanted to have the option of telehealth following pandemic (48.6%). Conclusions: Despite some shortcomings associated with telehealth, almost every client continued to attend appointments and half of the study participants wanted to have the option of telehealth in the future. Healthcare policymakers and mental health managers should consider the challenges described in this study while developing telehealth guidelines to best support people experiencing problems living with the psychiatric diagnoses of BPD.


Introduction
On 30 January 2020, the coronavirus disease 2019 (COVID-19) was declared a global public health emergency (World Health Organization, 2020). Its contagious nature and potentially severe outcomes necessitated rapid adaptations across economies, societies, and healthcare systems. Many countries, including Australia, adopted national workplace and community restrictions to limit the spread of the virus. In Australia, in-person clinical appointments were replaced wherever possible with telehealth services (Mikakos, 2020). Telehealth is defined as the provision of healthcare remotely by means of telecommunications technology (World Health Organization, 2010). Although there is evidence for the efficiency, cost-effectiveness, and utility of mental health services delivered via telehealth (Langarizadeh et al., 2017), when it comes to borderline personality disorder (BPD), very few studies were available to provide guidance prior to the pandemic (Ben-Zeev, 2014; Kocsis & Yellowlees, 2018). BPD is the highest prevalence personality disorder, experienced by 1-2% of the population at some time during their lives (Grant et al., 2008). According to the Diagnostic and Statistical Manual (DSM 5), people with this diagnosis may experience intense, uncontrollable emotions, have trouble with their relationships, find it hard to feel comfortable in themselves, be very impulsive and appear to lead chaotic lives, or intentionally harm themselves as a way of coping. enabling people to access healthcare services from their homes while decreasing the risk of exposure and spread of COVID-19 (Kidd & Hunt, 2020). The process and funding arrangements for the expansion of tele-mental health services were quickly developed with widespread adoption across the community (Australian Government, 2020).
A meta-analysis that included 2,648 veterans previously reported similar effectiveness in treatment outcomes using both telehealth (video-conferencing and telephone) and in-person psychotherapies. Participants in the meta-analysis had a variety of mental health conditions, mostly trauma, depression, and anxiety (McClellan et al., 2021). Another meta-analysis examined the effectiveness of video-conferencing in the delivery of mental health services. The study concluded that while more rigorous studies are needed to reach a definitive answer, current literature suggests that video-conferencing does not impede clinical outcomes (Batastini et al., 2020). In terms of the acceptability of telehealth, a retrospective study evaluating health record data from two outpatient mental health clinics in the United States (US) that transitioned to telehealth within two days, reported a decrease in scheduled appointments of 10.6% immediately post transition, increasing by 17.8% six months post transition (Mishkind et al., 2021).
For many clients and providers, the transition to telehealth services took place over such a short space of time that opportunities for planning and training were minimal. Although some pilot studies investigating the utility of telehealth for the provision of mental health services have been published (Inchausti et al., 2020;Tullio et al., 2020), the efficacy and utility of psychotherapy via telehealth delivery for people diagnosed with BPD are currently unknown. This study aimed to investigate the transition to and experience of telehealth in clients previously receiving in-person psychotherapy for the treatment of BPD.

Method
A cross-sectional study utilizing an online survey was conducted within a public outpatient specialist personality disorder clinic which treats clients diagnosed with severe and complex personality disorder presentations. The clinic offers a range of evidence-based psychotherapy programs, including dialectical behavioral therapy, mentalization-based therapy, and a 'common factors' treatment program. Clients who were receiving treatment services were invited to participate (n=77) during the first wave of social isolation restrictions (March-May 2020). All clients of the service were aged 18 years or older and diagnosed with BPD according to the Diagnostic and Statistical Manual of Mental Disorders (5th Edition, American Psychiatric Association, 2013). Clients were invited to participate via an email message explaining the purpose of the study with a link to the online survey. The survey contained three sections: 1. Demographic information; 2. Experience of transition to and use of telehealth with questions regarding how telehealth affected their relationship with their clinician and their own mental health, and 3. Pros and cons of telehealth treatment and future use of telehealth. The data were analyzed using descriptive statistics in Microsoft Excel 2010.
Ethics approval was obtained from the institutional ethics committee (LR20/037).

Results
Thirty-seven clients (48.1% response rate) completed the survey. Most participants were female (86.5%), aged less than 38 years (64.8%), living with family members (56.8%), and in the first year of their treatment in the clinic (78.3%) (see supplementary material). A minority of participants (n=13, 35.1%) had used telehealth previously for health-related services. Two participants (5.4%) had decided not to continue their treatment via telehealth.
Transitioning from in-person to telehealth treatment, the majority of participants had few or no technical issues (n=18 of 35, 51.4%), or only experienced issues initially; however, they either solved the technical issues enabling them to use the videoconference platform or received telehealth by telephone (n= 14, 40.0%). A few had ongoing technical problems (n=3, 8.5%). Difficulties were related to the internet (i.e., quality of connection, cost, and equipment).
When asked about the effectiveness of telehealth as a platform for receiving mental health services, positive and negative experiences were endorsed (Tables 1 and 2). While more than half of the participants appreciated not having to travel to their appointments, two noted the importance of travel for treatment effectiveness. Table 1 illustrates how some participants felt more relaxed, able to speak more freely, and felt that they made similar progress as when they met with their clinician in person. Some found it a bit harder to make progress and more challenging to stay engaged, experiencing lower mood, a worsening of mood fluctuations, or feelings of abandonment. Of clients who reported worsening feelings of abandonment, four reported reliable access to telehealth, two had technical issues, and three only had access to telehealth treatment by phone.
Out of 30 respondents, many participants endorsed that difficult conversations with their clinicians were easier (n=9, 30%) or no different (n=11, 36.7%) to manage via telehealth than when meeting in person. It was also acknowledged that misunderstandings were more likely when using telehealth (n= 7, 23.3%), more challenging to resolve (n=4, 13.3%), and it was easier to exit the conversation (n=6, 20.0%). Avoiding difficult conversations due to privacy concerns was also endorsed (n=4, 13.3%).

Discussion
This study investigated the transition to and experience of receiving psychotherapy via telehealth from the perspective of clients who have a diagnosis of BPD. Although the transition was rapid, the majority of clients transitioned to telehealth smoothly, with only two clients deciding not to use the telehealth service and three clients having ongoing technical problems using telehealth. Transition difficulties relating to the internet and technology were found in the current and US studies (Mishkind et al., 2021). In the US study, although there was a slight decrease in the number of appointments made immediately after transition -similar to the current study -this number had increased relative to pre-virtualisation six months after transition (Mishkind et al., 2021), suggesting the acceptance of telehealth as a health service tool.
Although the widespread introduction of telehealth has occurred due to the pandemic, its continued use is highly likely post-pandemic. While some participants in the current study were unsure (32%) or not (19%) interested in telehealth following the pandemic, half acknowledged the importance of receiving treatment by telehealth during social restrictions and wanted to have the option of telehealth following the pandemic. A survey of mental health clinicians and organizations in the US reported a high likelihood that telehealth use would continue post-pandemic (Molfenter et al., 2021).
Difficult topics and challenging conversations are fundamental to psychotherapy when client presentations include complex trauma, self-harming behavior, suicidality, and interpersonal difficulties (Brodsky & Stanley, 2013).
When asked about managing difficult conversations via telehealth, most in this study found such conversations easier or no different from in-person sessions. The majority reported no change in their likelihood of expressing thoughts regarding self-harm or suicidality. Some participants avoided complex topics when interacting with their clinician via telehealth, citing an increased possibility of misunderstandings and greater difficulty achieving resolution, and sometimes leaving a telehealth session if it became too difficult. This could conceivably slow clinical progress, however, there are early indications that treatment engagement via telehealth of people who have serious mental illness may not differ from other forms of mental health service engagement (Miu et al., 2020). Indeed this service conducting this study noted a substantial rise in client engagement compared with previous levels of attendance at in-person sessions (Broadbear et al., 2021).
With respect to symptom expression, close to a quarter of participants perceived that telehealth made it more difficult to control feelings of anger or impulses to self-harm, highlighting the need for guidance in managing risk when conducting treatment via telehealth (Hames et al., 2020;Inchausti et al., 2020;Jobes et al., 2020). It is notable that the service did not experience an increase in serious adverse events during the months that telehealth was the only treatment option.

Limitations
This study was conducted within a specialist personality disorder service which therefore limits generalisation of these findings to the wider population of people with a diagnosis of BPD. Data were collected using an online survey with a cross-sectional design during the first national lockdown in Australia. Longer-term utility of telehealth for people with a diagnosis of BPD is yet to be reported. Survey questions did not differentiate between individual and group therapy. However, as almost all participants were receiving individual therapy (transition of group sessions to the virtual format took substantially longer), it is assumed that questions mainly reflected participants' experience of the individual sessions.

Conclusion
Results of this study describe the challenges and benefits of telehealth from the perspective of clients of a specialist service for personality disorder. Healthcare policymakers and mental health managers should consider the challenges outlined in this study when developing telehealth guidelines for people with a diagnosis of BPD.
Despite some shortcomings associated with telehealth, almost every client continued to attend appointments. Participants did not report harm from the delivery of psychotherapy via telehealth, suggesting that telehealth need not be contraindicated as a treatment option. Participant responses also indicate that using telehealth to deliver psychotherapy may be acceptable in the post-COVID world too. This is particularly important given the 'rolling' nature of the pandemic-related restrictions into the foreseeable future.

Supplementary material
Demographic characteristics of people with a diagnosis of BPD who received treatment via telehealth during COVID-19 restrictions

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