Post Occupancy Evaluation towards Indoor Environment Improvement in Malaysia’s Office Buildings

Natasha Khalil, Husrul Nizam Husin


The indoor environmental factors considered in office building must be determined in order to meet user’s requirement.  Disruption of indoor environment may constitute to reduce occupants’ efficiency and work productivity. Therefore, Post-occupancy Evaluation (POE) is a prominent tool that able to indicate satisfaction and comfort level needs by building occupants as lessons learned to identify problems in indoor environment. By using occupants as benchmark of evaluation, the potential of improving the indoor environment in buildings is enormous. With relation to the title, the main purpose of this study is to provide recommendation to improve quality of indoor environment in office building, by analytical study on the level of effort and phases of conducting POE and determining occupant’s satisfaction level. The survey used in conjunction with physical measurements to determine how environmental factors affect occupants’ perceived comfort and productivity levels, and a benchmarking example of using the survey to establish how new buildings are meeting a client’s design objectives. It is recommended that the application of POE is prioritized as strategic level decision making and emphasized as continuous activity in environmental evaluation.

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Journal of Sustainable Development   ISSN 1913-9063 (Print)   ISSN 1913-9071 (Online) Email:

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