Strategic Human Resources Management (SHRM) in Jordanian Hotels

Ikhlas I. Altarawneh, Jehad S. Aldehayyat


This paper examines the adoption of strategic HRM in Jordanian hotels and explores the relationships
between certain organizational characteristics - size, ownership, classification - and the adoption of SHRM in
these hotels.
A self-administered questionnaire was used to capture data from HR/personnel managers in hotels operating
within the two most important tourist areas of Jordan (Petra and Aqaba).
The main findings of this study are: HRM in Jordanian hotels is characterized to some extent by some of the
components of the SHRM approach except for: line management partnerships; corporate culture relationships
and cost effectiveness evaluation. The findings demonstrate a strong statistical association between SHRM
adoption and organizational size.

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