A Study of the Impact of Business Process on the ERP System Effectiveness

Wen-Hsien Tsai, Shu-Ping Chen, Elliott T.Y. Hwang, Jui-Ling Hsu

Abstract


An ERP implementation takes many years to complete and requires a large amount of IT investment and their
effectiveness is hard to evaluate. Companies implement ERP systems to integrate the business processes of a
company, and help organizations obtain a competitive advantage. In each ERP implementation stage, Business
Process Reengineering (BPR) plays different important roles. This study examined the process problems (system
process / business process), BPR and performance of ERP systems by using the questionnaire survey and
AVOVA analysis. We also examined the relationship between degree of BPR and ERP system performance using
regression analysis.

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International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

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