Abstract

This paper examines the concept of brand loyalty in Fast Moving Consumer Good (FMCG) markets.  The primary objective of the study was to explore why loyalty develops in FMCG markets from the consumers’ perspective.  In addition, this study explored the consumers’ perspective on the types of bonds that exist in FMCG markets and the role of bonds in the development of brand loyalty.
The dominant conclusion arising from this study is that brand loyalty exists in FMCG markets for both cognitive and emotional reasons.  Essentially this research determined that the development of brand loyalty is predicated on the development of customer-brand bonds.  This research concludes that the challenge for marketers is to develop and nurture the bonds that lead to and that can strengthen brand loyalty.  The research also concludes that brand loyalty studies in the future should focus on both cognitive and emotional reasons for brand loyalty and the role of bonds therein.  Exploring brand loyalty in this way should assist in the analysis of and understanding of brand loyalty in FMCG markets and should consequently result in the development of effective marketing strategies designed to build brand loyalty. 

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