Personal Needs Assessment Approach in Strategic Training and Affective Commitment

Roya Anvari, Salmiah bt Mohamad Amin, Salbiah Seliman


This paper aims at determining the relationships between psychological contracts, job involvement, affective
commitment, and three dimensions of personal needs assessment in strategic training (i.e. motivation to learn,
perceived support, and training attitudes) in the Iranian hospitality industries. A questionnaire survey was
conducted among the full-time administrative employees of five-star hotels in the Isfahan region, which is an
important tourism destination especially for Europeans and Russians in Iran. This study highlights the
importance of strategic need assessment in training employees in order to foster their affective commitment.
These findings have important practical and theoretical implications. Firstly, managers will not be able to foster
affective commitment through human resource practices unless they recognize and appreciate which needs are
valued by employees. Secondly, managers must have a clear understanding of both the quantity and quality of
information desired by employees if they are to design high-commitment of strategic human resource
management practices that meet the information needs of employees. Finally, the results provide evidence in
favor of managerial interventions aimed at enhancing organizational commitment and, consequently, minimizing
the negative effects of an actual turnover in the hospitality industry.

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