Human Performance Factors in the Evaluation of Virtual Organizations

Abstract

Performance evaluation is one of the most important issues that have been considered due to the transition from industrial age to knowledge era. Virtual organizations, as one of the challenges of third millennium, which came to existence for enhancing organization’s performance through outsourcing, are not excluding. The main objective of this paper is to investigate the main factors that affect the virtual organization performance and to show how these factors can be used in virtual organization evaluation.
Based on review of literature, this study provides a conceptual model of important performance factors of virtual organization. This conceptual framework gives a valuable insight into the performance in virtual organization and can give a useful help to practitioners to evaluate the performance of these organizations. Then, we use expert opinion to validate proposed model and to rank the importance of the factors.