Organizational Conflict: A Survey Study on the Public Institution for Social Insurance

Naser Almutairi, Shebiab AL-Shammeri


The aim of this study is to identify the causes of organizational conflict from the point of view of auditorsworking in the Public Institution for Social Insurance, and their relationship to role ambiguity, organizationalclimate, work pressures and the commitment of senior management to support and endorse the policies anddecisions aimed at developing work and achieving the organizational objectives. A questionnaire has beendesigned for this purpose, and a suitable sample consisting of seventy-five participants in the total studypopulation has been selected. Following this research descriptive approach causal, as a sampling method wasprobabilistic, and four hypotheses are included in this study. The first hypothesis is: There is no significantrelationship between the lack of clarity of the powers and responsibilities (role ambiguity) and the occurrence oforganizational conflict from the viewpoint of the auditors at the Public Institution for Social Insurance. Thestudy results showed a high level of organizational conflict in the Public Institution for Social Insurance fromthe viewpoint of the auditors in the organization, and the existence of a significant effect for the role ofambiguity, work pressures and the commitment of senior management in an organizational conflict. The resultsshowed a high level of work stress in the sample. The study recommended the importance of increasing theawareness of employees in the organization to the phenomenon of organizational conflict, in order to deal withthe issue in a rational way. The study also highlighted the importance of striving to reduce the impact of some ofthe causes of organizational conflict, especially those related to work pressures, in addition to salaries andbonuses.

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