The Relationship between Manufacturing and Service Provision in Operations Management

Xin Jiang


Operations management is a large segment which is concerned with the existence of any organization. Every organization has an operations function to produce some type of products and/or services. It is well-known that manufacturing differs from service provision in many aspects. The main difference between products and services would be tangibility. While the outputs of manufacturing are tangible, the outputs of service provision are intangible. Some industries are the mixture of both manufacturing and service provision, which provide both products and services. Likewise, the operations managements which different industries apply are also very different. This article is concerning these differences in different areas, providing some industries and some companies for the analysis.

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International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

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