Workplace Affective Commitment, Emotional Labor and Burnout: A Multiple Mediator Model

Émilie Lapointe, Alexandre J.S. Morin, François Courcy, Amélie Boilard, Daniel Payette

Abstract


The objective of this study was to investigate the mediating effects of emotional labor strategies on the
relationships between multiple targets of workplace affective commitment and burnout components. A total of
370 service employees from Canada completed a questionnaire. Hierarchical regression analyses were performed
and the significance of indirect effects was computed using bias-corrected bootstrap 95% confidence intervals.
Results revealed that: (a) indirect effects were almost absent in the prediction of emotional exhaustion, (b) surface acting significantly mediated the relations between affective commitment and cynicism, and (c)
expression of naturally felt emotions significantly mediated the relation between affective commitment and
feelings of professional inefficacy. These findings suggest that specific emotional labor strategies may represent
psychological mechanisms intervening in the relationship between affective commitment and burnout
development or alleviation. Further research is needed to fully understand how each emotional labor strategy
impact on relevant individual and organizational outcomes.


Full Text: PDF DOI: 10.5539/ijbm.v7n1p3

Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

International Journal of Business and Management   ISSN 1833-3850 (Print)   ISSN 1833-8119 (Online)

Copyright © Canadian Center of Science and Education

To make sure that you can receive messages from us, please add the 'ccsenet.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.