Relationship between Incentives and Organizational Performance for Employees in the Jordanian Universities

Marwan Al-Nsour


The purpose of this study is to investigate the impact of financial and moral incentives on organizational
performance for the employees of the Jordanian Universities. This study aims at identifying the role of the
Jordanian universities in meeting the employees' societal needs, knowing the implemented incentives approach
and knowing the level of performance in the Jordanian universities.
Statistical packages for social sciences (SPSS) program was used for descriptive analysis. Five universities were
selected for the purpose of this study.
The main findings indicate that there is an adequate level of incentives provided to employees. Financial
incentives ranked in 1st place while moral incentives ranked in the 2nd place.
Also, it was found that there is a high level of organizational performance. Customer satisfaction ranked in the
1st place, internal business process in the 2nd place followed by learning and growth. There is relationship
between financial & moral incentives and organizational performance as well as between financial & moral
incentives and internal business process and customer satisfaction.
There is an effect of moral incentives on learning & growth but there is no relationship between financial
incentives and learning & growth.
Finally, this study has verified further research opportunities that could enrich the understanding of Incentives
and organizational Performance in the universities of Jordan.

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