Abstract

In searching for quality and competitiveness, a steadily increasing number of governments and businesses have adopted "business excellence models" and "national quality awards" frameworks. Most of these were based on the American, European, Canadian or Japanese models. Organizational excellence is at crossroads today. Performance management systems and business excellence models and frameworks have given little to no consideration for social, environmental, human and ethical dimensions of organizational performance. Moreover, organizations have been confronting many unsurmountable challenges, changes and pressures that make it very necessary to look for an organizational excellence alternative, namely spiritual organization. This paper provides a framework for building spirituality-based organization that can harvest sustained excellence.

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