Intranet Redesign and Change Management: Perspectives on Usability

Des Flanagana, Thomas Acton, Michael Campiona, Seamus Hilla, Murray Scotta


As intranet implementations of enabling structures for internal electronic business communication increases, research is needed to provide an insight into the factors affecting a successful intranet design (Tang 2000).  Using a case study involving a large multinational IT organisation, this paper studies changes made to the user interface design of a large multinational organisation’s intranet and examines how that intranet’s usability has been affected by these changes from both the managerial and employee end-user perspectives.  The paper presents both a background on intranet design, its links to the design of web-based systems, and intranet-focussed usability issues.

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International Business Research  ISSN 1913-9004 (Print), ISSN 1913-9012 (Online)

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