Enhancing Mobile Satisfaction through Integration of Usability and Flow

Abstract

This research examines the influence of usability and flow on user satisfaction of mobile gaming. Two structural equation models test the influences resulted from usability and flow and compare differences between two main types of mobile games, the RPG/adventure and causal/puzzle types preferred most in Taiwan. The results show that the integrative model of usability and flow explains user mobile satisfaction well. Accordingly, this paper discusses strategies for enhancing user mobile satisfaction by achieving usability and flow experience through collaboration among three important complementary mobile players: game vendors, mobile phone manufactures, and mobile network operators.