Abstract

While capturing software requirements of business process, multinational firms are confronted with the fact that their business operations are scattered over a number of national markets. This paper suggests the approach of central-local-central loop to tackle the contextual complexity. First, Business process information is elicited, analysed and elaborated at the central headquarters. Second, requirements engineers must validate the centrally documented requirements at the local national markets where the application will ultimately be deployed. Empirical experience shows that observation, apprenticing and online-interview are effective field elicitation methodologies if they are applied in a combined and balanced manner. Third, the adapted, changed and added information shall be satisfactorily verified centrally and agreed upon by local and central product champions and decision makers.

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