Financial Sustainability Issues in Malaysia’s Telecentres

Huda Ibrahim, Azman Yasin, Zulkhairi Md Dahalin


Telecentre plays an important role in bridging digital divide in Malaysia. A study was conducted on 132 telecentres to identify the issue of financial sustainability. Questionnaires were sent to telecentres’ operators and users. The results show that financial support is critical in operating centers. High investment is needed not only to run telecentre but also to maintain it. The costs incurred in running telecentres involve costs for promotion, staff, utilities, premise renting, and training. More than 75 percent of all telecentres are operating under tight cash budget. Strategies for financial sustainability and collaboration are recommended to sustain TCs in the future.

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